Notice to Clients: Texas Board Complaint Process

The Hopeful Wildflower Counseling Services, PLLC

In accordance with 22 Texas Administrative Code § 884.31, the following information is provided to inform clients and members of the public about the professional complaint process administered by the Texas Behavioral Health Executive Council (BHEC).

The Texas Behavioral Health Executive Council investigates and prosecutes professional misconduct involving licensed mental health professionals, including social workers, professional counselors, marriage and family therapists, psychologists, and other professionals regulated by the Council.

Not every complaint or disagreement involving a licensed professional constitutes professional misconduct. However, individuals may contact BHEC for information about filing a complaint or reporting concerns regarding a licensee's professional conduct.

Texas Behavioral Health Executive Council (BHEC)

Mailing Address

1801 Congress Avenue, Suite 7.300
Austin, TX 78701

Main Office: (512) 305-7700

Toll-Free Complaint Line: 1-800-821-3205

Website: https://bhec.texas.gov/

Enforcement Email: Enforcement@bhec.texas.gov

How to File a Complaint

Individuals wishing to submit a professional complaint may obtain information and instructions directly from the Texas Behavioral Health Executive Council.

BHEC requires complaints to be submitted using its designated complaint form. Completed forms may be submitted according to the agency's published instructions.

For additional information, visit:

BHEC Complaints & Enforcement:
https://bhec.texas.gov/tbhec/complaints-enforcement-faqs/

Additional Client Information

Individuals may also contact the Texas Attorney General's Consumer Protection Division regarding consumer complaints.

Texas Attorney General — Consumer Protection:
https://www.texasattorneygeneral.gov/consumer-protection

Clients seeking copies of their mental health records may contact The Hopeful Wildflower through the designated secure client communication system. Records requests are handled in accordance with applicable privacy and professional recordkeeping requirements.

The Hopeful Wildflower Counseling Services, PLLC

Cynthia Carmack, LCSW

This notice is provided for public information regarding professional oversight, complaint procedures, and client rights under applicable Texas law.